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Please contact us within 30 days of purchase to arrange the return of any damaged or defective item. Prior authorization and an RA # are necessary for processing your return.
Please contact us by email at: firstname.lastname@example.org
We DO NOT accept returns of cut chain, broken strands, beading kits, books or partial lots of any kind.
Returned items must be in re-saleable condition, in original packaging and free from defect. We make every effort to accurately pick and check your order before it leaves our warehouse. If however we have mis-shipped an item please contact us at: email@example.com